About Us
A European company with 20+ years in light therapy
Europe isn’t somewhere we ship to — it’s where we live and work.
Dermfix GmbH is based in Westendorf, in the Tirol mountains of Austria. We’re a small, specialist team — and the people you’ll meet below are the same people who answer your emails.
We’ve worked in phototherapy since 2003, first with narrowband UVB medical devices and now with red light therapy. That background means years of notified-body audits, TÜV SÜD inspections and international device regulators — and we bring the same standards to everything we sell.
Meet the team
JonathanWeb Design & New Products
Jonathan started in the medical device business in 2003 with a company called Androv Medical and working with light based coldsore devices, full spectrum lighting and products for Seasonal Affective Disorder before moving to Dermfix Limited in 2009 and manufacturing narrowband UVB devices. Red Light Therapy has been a new and interesting direction for Jonathan and fortunately his extensive experience in Phototherapy and Medical Device regulations is proving invaluable.
OliverProduction & Warehousing
Oliver has spent the last 5 years working within the Dermfix Group and specialising in European medical device regulations, including overseeing TÜV SÜD annual auditing, TGA Australia and Health Canada. Oliver has now moved across into a customer care, warehousing and logistics role but has a deep understanding of the company products from a technical viewpoint. Oliver is usually the first to answer your technical emails and sales enquiries.
VincentMarketing & Sales
Vincent is the youngest member of the team but has a degree in marketing and business studies which allows him to fulfil more varied tasks such as web design, accounting, and social media updates. Vincent has also been overseeing sales in Canada and Australia for Dermfix over the last 3 to 4 years. You can generally catch Vincent via the company WhatsApp account.
AndreaImport & Export
Andrea assists in many aspects of the company but primarily handling the logistics of import and exports, DHL, UPS, Fedex, Schenker and other shipping companies that operate in partnership with Dermfix to fulfil customer orders. You may also sometimes chat on email with Andrea as she assists with these at the busiest times of the year.
Our values
One fair price all year, VAT included. We don’t run seasonal sales or Black Friday discounts, so nobody pays more for buying on the “wrong” day. Here’s why.
We measure our panels ourselves and quote figures you can actually reproduce at real-world distances — not inflated numbers from the factory brochure.
No call centre and no chatbot scripts. When you write to us, someone from our team replies.
Why buy from Dermfix?
- EU company, EU stock. No customs charges, no import VAT surprises and no waiting on overseas shipping. Delivery and returns are normally completed within 2–5 working days.
- Your language, your currency. Our shop runs in 14 languages and in local currencies across Europe.
- 30-day returns on red light panels.
- Regulatory know-how. Our team has handled TÜV SÜD audits, Health Canada and Australian TGA requirements — we know what compliance actually means.
- A company you can find. Registered in Austria with a real address, a real phone number and a Dun & Bradstreet listing. If you ever need us, we’re here.
Contact us
Email: info@dermfix.com — we reply within 2 business days.
Customer service: Mon–Fri 9.00–17.00 CET
Dermfix GmbH
Ried 46C, 6363 Westendorf, Tirol, Austria
FN 599634s, Landesgericht Innsbruck · UID: ATU79361325
Dun & Bradstreet Number 300875582
EU-based manufacturer and importer of red light therapy and UVB devices.